CALL OUR SALE LINE ON: 0861 999 936

FAQ

ORDERING

Question: How do I shop on the ShoeTopia website?
Answer: We have made shopping as simple as possible. You can browse through our various product selection menus, or if you are looking for something specific, use the search bar to help you find the product you require quickly and easily. Should you find anything you would like to purchase, simply add it to your shopping cart. You will be taken to the checkout screen where you can either choose to checkout or continue shopping. Should you select the checkout option you will then be asked to enter in your delivery details as well as select a payment type.


Question: How do I track my order?
Answer: Once ShoeTopia has dispatched your order, we will send you an email containing the courier tracking number for your order, along with the courier contact details. Please note that we can only provide you with a tracking number the morning after your item has been dispatched, as waybill numbers are only provided to us by our couriers in the evening.




PAYMENT

Question: I placed a direct deposit order but I cannot find the banking details or a fax number?
Answer: Don’t sweat, an email containing our banking and fax details, as well as an order number will be supplied to you as soon as product availability has been confirmed.

Question: How do direct deposits work?
Answer: During the checkout process you will be prompted to select a payment method. If you select "direct deposit" you will be emailed our bank details for the deposit (please note that you will only receive this email once we have validated our stock amounts. For this reason, our banking details cannot be found on the ShoeTopia site). The email which you will receive from us after placing your order will include our banking details. The goods will be dispatched as soon as the payment clears.

Question: What happens if the item I purchase is out of stock?
Answer: Should the situation arise that item you have placed an order for is unavailable within the usual delivery period; ShoeTopia will contact you and notify you of the situation. You will then be given the option of cancelling or amending the order or waiting for new stock to become available.




SECURITY AND PRIVACY

Question: Do you sell grey or parallel imported goods?

Answer: Absolutely not. ShoeTopia offers you authorised products with full South African product support. Due to the fact that all stock is in South Africa, delivery is speedy! Please note ... if you have purchased a grey product or products, no product support will be available to you in South Africa.

Question: I have bought goods from other online sites but when I have gone back for support, their sites do not exist. How can I be safe in the knowledge that the same thing will not happen with you?
Answer: We understand completely that internet shopping can often be a nerve-racking experience. Feel free to call ShoeTopia if you have any questions or concerns, as well as to put your mind at ease. Please note that if you have purchased products through other Sites, we cannot unfortunately support goods which have not been purchased through ourselves so please do your homework before buying.




DELIVERY

Question: How long will I have to wait for my ShoeTopia delivery?

Answer: ShoeTopia strives to fulfill orders as soon as possible. Under normal circumstances, the time it takes from when an order is placed until it is dispatched for delivery, is approximately 3 working days. For payment by deposit, no dispatch occurs until the money has cleared.

Approximate time taken from dispatch to the receipt of goods:
•    Main Centre - Express: 2 to 3 working days (From time of dispatch)
•    Regional Area - Express: 3 to 5 working days (From time of dispatch)
PLEASE NOTE:  During a SALE, there will probably be a delay in Delivery.  7-14 working Days

Should an order be particularly heavy or bulky, an additional working day may be required.

Question: What do I need to present when I accept my delivery?
Answer: You may be requested on delivery to produce your ID and/or credit card for fraud prevention purposes. Also please note that deliveries will only take place during business hours unless special arrangements have been arranged.




RETURNS AND EXCHANGES

We know it’s disappointing when the shoe doesn’t fit! But don’t stress, we will happily take them back if you are unhappy - as per our site’s return policy. But please, take note of this important instruction before returning the shoes to us!

We deliver your shoes in two boxes: the outer box is a hard delivery; the inner is a branded shoe box. Please return the shoes back in BOTH boxes. If the inner box is damaged, we unfortunately cannot accept this return and won’t liable for a refund. So, please look after our precious shoe boxes.

Question: How do returns work?
Answer: Should an item not meet with your satisfaction for whatever reason, you may return the goods to ShoeTopia within seven days of receipt. You will then get a full refund for the item, however please note that we all direct costs incurred by ShoeTopia associated with the order such as actual delivery costs will be taken off the amount refunded to you.

The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods.

Question: Can I cancel my order? What happens if I am not happy with the product I receive?
Answer: According to the Distance Selling Act , you have 7 days to cancel your contract following the day of the arrival of the goods. The goods must be returned to us in the condition they were dispatched, complete with all packaging and in a re-saleable state. The goods remain YOUR responsibility until they are received and signed for by us.

If an order is cancelled/returned, a 15% handling fee will be levied to cover processing/handling costs.

If an unwanted product is returned and exchanged for a different product, you will be charged or refunded any price difference, and you will be charged for return shipping.




CONTACT

Question: How do I contact ShoeTopia and what are your trading hours?
Answer: We have tried to make contacting us as simple as possible. You can use of the email contact form option by going to the "contact us" page.  Feel free to email info@shoetopia.co.za.
Our trading hours are Monday to Friday : 8:30am- 5pm (Excluding public holidays)